Your money, on its way out
This policy explains how withdrawals from Klondike Trade AI work: the available methods, the timelines you can plan around, the checks every request passes, and what can hold a payment up. It matches the Deposit and withdrawal methods page, which carries the full method tables.
Registration open — limited spots
An account manager will call you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
1. Introduction and your agreement
By requesting a withdrawal you agree to the rules on this page. They exist for one reason: to make sure funds leave to the person who owns them, by a route that can be verified. The policy applies equally to profit withdrawals and to returning your initial deposit.
2. Available withdrawal methods
Two methods serve Canadian clients. Interac e-Transfer, for withdrawals to your Canadian bank account, usually arriving within 1 to 3 business days. Bank wire, for larger amounts, processing in 1 to 5 business days depending on the receiving institution. Both are free of platform fees. Withdrawals are paid in Canadian dollars; the method tables on the Deposit and withdrawal methods page carry the details.
3. Processing timelines
Every request passes three stages: receipt (immediate), security and verification review (normally within one business day), and payment execution. e-Transfer withdrawals usually complete within 1–3 business days of approval; wires within 1–5. Factors that extend the clock include bank holidays, first-time withdrawal verification, amounts that trigger enhanced review, and events at the receiving institution. Weekends do not count as business days, and Friday-evening requests effectively start Monday.
4. Fees and charges
Klondike Trade AI charges no platform fee on withdrawals by either method. Third-party costs can still arise: your bank may charge to receive a wire, and currency conversion by an intermediary can apply where funds must change currency. Any cost we know about before execution is disclosed to you as part of the request; we do not add fees after the fact.
5. Limits
The minimum withdrawal is C$ 50 by e-Transfer; wires have no minimum but make sense mainly above roughly C$ 2,500 given bank handling. Daily and monthly caps follow your account tier and are visible in your dashboard before you submit a request. Requests above a cap are split automatically and executed on consecutive business days, and the dashboard shows each part separately so nothing appears to be missing.
6. KYC and AML checks
Withdrawals are paid only to verified account holders through channels in their own name. Identity verification (see the AML / KYC page) must be complete before the first withdrawal, and additional checks can apply to larger or unusual requests under our monitoring obligations. These checks are a legal requirement and protect your money; they are not an obstacle invented to slow you down, and most clear in under a business day.
7. Why a withdrawal can be delayed or declined
Delays and refusals have specific causes: payout details that do not match your verified identity; incomplete or expired verification; a pending deposit that has not fully cleared; open trading positions whose margin the requested amount would consume; review under AML monitoring obligations; or technical events at the payment provider. Every refusal is communicated with its reason and, where curable, exactly what would unblock it. We never decline a withdrawal silently.
8. Your responsibility
Check your payout details before confirming: the right bank account, the right email for e-Transfer, your own name spelled as on your identity document. Payments released to wrong-but-plausible details you provided are difficult to recover, and the receiving bank, not we, controls that outcome. Keep your registered phone number and email current, because security confirmations go there.
9. Cancelling or changing a request
Until a withdrawal is executed, you can cancel or amend it from the dashboard or through your account manager. Once payment is released to the banking system, cancellation is no longer possible from our side; the request must run its course and, if needed, be returned by the receiving institution. Status changes are visible in the dashboard in real time.
10. Support
Questions about a specific withdrawal go to [email protected] with your reference number, during support hours (Monday to Friday, 9:00–17:30 ET (excluding public holidays)); first responses usually arrive within one business hour. If a payment has passed its expected window, say so in the subject line and the payment team traces it with the provider.
11. Changes to this policy
We may update this policy to reflect changes in payment providers, regulations or platform features. Material changes are announced on the site before they take effect, and the dated version remains available on request. Continued use of the platform after a change takes effect constitutes acceptance of the updated policy.