A person who knows your account, from day one
Every Klondike Trade AI client gets a personal account manager from the moment they register: one named person who helps with activation, the first deposit, the settings and every withdrawal after that. This page explains what the manager does, what you can ask, and how to reach the team.
Registration open — limited spots
An account manager will call you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support means here
Personal support is individual accompaniment through the whole life of your account, not a queue with a friendly name. Your manager verified your goals on the first call, knows which strategies you run and why, and will still be the one answering in month six. There is no re-explaining your situation to a stranger, because there is none.
The manager's role is specific: setup, explanation, configuration and coordination. They walk you through the platform, help with documents and payments, adjust settings with you and chase anything that gets stuck. What they are not is an advisor promising outcomes: they explain what a setting does, and say plainly that no result is guaranteed.
What it gives you
Individual service
One person, one file, one history. Your manager knows your configuration and your questions before you finish asking.
Help with activation
Documents, verification and the first deposit, done together on a call, so the account opens correctly the first time.
Fast answers
Questions to your manager are answered during support hours, usually within the hour; nothing waits in an anonymous queue.
Information, personalized
Reports explained against your own numbers, in your own currency, with context a generic help page cannot have.
Continuous support
Week one and year two get the same person. When your situation changes, the configuration follows, not a reset.
Escalation when needed
If something needs another team, payments, compliance or security, your manager routes it and follows it to the end.
What your manager helps with
Account activation
Identity documents, the verification call, and the settings that make the account yours: universe of assets, risk bands, acting hours. Explained as we go.
First steps and training
A guided tour of the dashboard, reports and audit log; what each alert means; how to pause a strategy; where every number lives.
Deposits and withdrawals
Choosing the right method the first time (e-Transfer for most, wire for large amounts), completing payout verification, and tracing any payment that exceeds its window.
Platform and simulator questions
Settings, notifications, summaries, the strategy simulator: anything you can click, your manager can explain, without making you feel like the first to ask.
Keeping data current
Changed phone, new email, an expired ID at renewal time: your manager updates the file so verification never lapses silently.
Everything in between
Fee lines you do not recognize, a week you want explained, a boundary to tighten before a trip. If it touches your account, it is fair game.
Who this is for
Beginners rely on it most: the first weeks are questions, and one person to ask turns them into answers instead of anxiety. Experienced users use it selectively, for coordination rather than education, a wire that needs tracing, a configuration that needs a second opinion. Busy professionals use it as a filter: the manager reads the detail and hands them the decision.
It is also for the skeptical, deliberately. If you want to understand what you are signing before you sign it, answering exactly that is part of the job, at whatever pace you need. Clients who ask more in week one have fewer surprises in month three.
How the service works
- 1
Registration
The two-minute form starts it: your details enter the queue, a manager is assigned.
- 2
First contact
The manager calls within 24 hours to introduce themselves, verify identity and understand your goals.
- 3
Activation together
Documents checked, deposit arranged, exchange connected and configuration agreed, on calls short enough to respect your day.
- 4
Ongoing support
The manager stays with the account: summaries discussed, changes made with you, issues routed and followed to resolution.
Channels and hours
[email protected] for anything non-urgent; answers usually within one business hour during support hours.
Callback
Request a call from the dashboard or by email; your manager or a specialist calls back on your schedule.
Personal manager
Your direct line for account matters, and the person who knows your file without asking you to repeat it.
Help centre
The site itself: the Getting started guide, the FAQ, the Payments and Security pages, written to answer at 11 p.m.
Support hours: Monday to Friday, 9:00–17:30 ET (excluding public holidays). The Client Support and Compliance department handles general enquiries; security incidents follow the faster route described on the Security page.
Support around money movements
Deposits and withdrawals are where most support conversations happen. On deposits: choosing between e-Transfer (usually within 24 hours), card (instant) and wire (1–3 business days), and getting the reference right the first time. On withdrawals: verifying the payout channel once so later requests flow, and tracing anything that passes its window.
The manager also fronts the awkward questions on your behalf: a fee line that looks wrong, a fill that differs from the alert, a hold during a verification review. You should never have to negotiate with a system; that is what the person is for. Payments are described on the Deposit and withdrawal methods and Withdrawal policy pages.
Questions about support
Within 24 hours of registration, usually the same business day. If the call has not come and the spam folder is empty, write to [email protected].
Yes, that is the design. Explanations assume no background, defaults start conservative, and questions are answered as often as needed. Lack of experience does not reduce market risk; the first calls are just about basics.
Ask your manager first; settings, reports and alerts are daily fare. For anything needing another team, they route it and stay on it until it is closed.
Yes, from choosing the method to tracing a payment. Withdrawals always pass verification in your own name, which the manager arranges with you once.
Email is received around the clock and answered when support hours open. Suspected security issues follow the priority route on the Security page.
Say so, first to your manager, then in writing to [email protected] with "Complaint" in the subject. The process has defined timelines and an OBSI escalation route, described on the Complaints page.
Meet your manager this week
Register today and your personal account manager calls within 24 hours. From C$ 350, in Canadian dollars, with every step explained.